Professional background

Customer-obsessed, global enterprise technology executive and entrepreneur with a 25+ year career in some of the top global technology brands. Dedicated to designing customer-centric cultures by leading organizations through change and building exceptional experiences, and growing revenue.

Passionate leader who leverages a 25+ year career of demonstrated achievement in some of the top global technology brands. An established track record for delivering award-winning digital experiences, increasing profit, and enhancing operational efficiency models for customer support, success, advocacy, renewal, and experience program management.

An accomplished author, industry thought leader, board member, and speaker with a strong background and passion in Digital Transformation, Customer Experience, Advocacy, Adoption, Engagement, Success, Support, Services, Change, and Knowledge Management.

Areas of Expertise

SaaS | Change Management | Transformation | Customer Experience | Revenue Retention & Growth